Effective Date: [Insert Date]
At taxi.simonpetersen.net, we understand that travel plans can change unexpectedly. Our goal is to provide a fair and flexible cancellation and refund process for all customers.
1. Cancellations by Customers
You may cancel your booking at any time before the scheduled pickup.
Cancellations can be made by contacting us directly via phone, email, or through the booking confirmation details.
2. Refunds
We offer a full refund for all cancellations, regardless of the reason, including:
Cancelled or delayed flights.
Missed trains or connections.
Personal emergencies or unforeseen circumstances.
Refunds will be issued to the original payment method used for the booking.
Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
3. No-Show Policy
If you do not appear at the scheduled pickup location without notifying us, we still honor our full refund policy, as we recognize that unexpected events may prevent you from traveling.
4. Cancellations by Us
In the rare event that we must cancel a booking (e.g., due to vehicle breakdown or safety reasons), you will receive a full refund or the option to reschedule at no additional cost.
5. How to Request a Refund
To request a refund, please contact us with your booking reference at:
Taxi Service – Simon Petersen
Website: https://taxi.simonpetersen.net
Email: [Insert Contact Email]
Phone: [Insert Phone Number]